➤ Do I receive a physical item?
You receive a digital file for you to print, it is sent by email. No physical items are delivered.
➤ Can I have two names/ages on files?
For invitations and cards, yes you can have two names and ages if design allows it. For other items you should request before ordering, a fee may apply.
➤ How many child photos can you try for me?
Your order includes trying two different photos for invitations and cards, if you need to try more please request a quote before ordering.
➤ Do you send me a sample to review?
We want you to have your file as soon as possible, so orders that have no photos and all info is complete, we send the final file, if there are any typos you can let us know and we'll fix it. For files with photos we send you a sample for you to review before final file is sent. If you prefer to receive a sample first.
➤ Can I see a sample before ordering?
You should order before receiving a sample, if there is something you want to review before receiving the final file just ask us to send you a sample first.
➤ How long do you keep my files?
We keep your files for 14days, only for editing purposes in case you need it. After that all files are erased from our computer. You can download and save them for as long as you need.
➤ Can I use the file multiple times?
All files are for personal use, you can print as many as you need as long as it is for personal use.
➤ Can I change the size of invitation?
You can change the size BEFORE we work on your order. Then an additional fee applies since it requires to make a new file.
➤ Do you sell templates?
We do not sell templates. All files must be customized if description states it is a customized file. If you need a template contact us.
➤ How do I print?
We'll send you an instructions page for each file with paper recommendations, printing and assembling instructions.
➤ Can you print my files?
At the moment we don't offer printing services. You can print at home or take the file/upload to a printing vendor.
➤ Can I take the file to a printing vendor?
Yes, you can take the file or upload to their store. Please be aware a few vendors like FedEx and Office Depot refuse to print files with disney characters. There are plenty of vendors that do print.
➤ What is your turnaround?
You will receive your file within 1 business day.
➤ How do I send you my child's photo?
You can send us your child's photo to firstname.lastname@example.org once order is made, please let us know your order number so we know it belong to you.
➤ Can I change the text on files?
We edit the files for you. You can change the text on invitations and cards. For other items please read description or contact us if you have any question.
➤ Can I have two invitations?
You can have an additional invitation for the same child/age if you are having different parties, you don't have to order two invitations but one invitation and an "additional invitation" listing
➤ Can I have the file customized in a different language?
It is possible, you should ask first before ordering to see if fonts used might be the same and if there is a change on layout, an additional fee might apply.